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ZURI CHAT

Answers your people can trust.

An intelligent assistant for employees and customers. It reads your own documents, answers in plain language and shows the source for every answer.

Northgate assistant
Employee · signed in as Operations
Visible to: All staff
What is the approval limit for a purchase order, and when do I need three quotes?
Purchase orders up to $5,000 need your line manager’s approval. Above that, up to $25,000, they need your department head. Anything higher goes to the Finance Director1. You need three written quotes for any purchase above $10,0002.
Where is the purchase request form?
It is in the Finance forms folder as Purchase Request (PR-01). Attach your quotes before you submit it3.
Ask about policies, procedures, forms…↑
CITED
Procurement Policy v4.2
§3.1 Approval limits · updated 14 Aug 2026
ACCESS CHECKED
Only what this user may see
Sales-only files stay hidden
✓
Passed to a person
When no source answers the question
ZURI CHAT
AT A GLANCE
1Cited answersSource on every answer
2Role-basedAccess follows the person
3Your contentNo guessing from the web
4Human hand-offWhen no source answers
SEE IT ANSWER

Two assistants. One knowledge base.

Switch between the employee and customer assistants, then look at what sits behind them. Turn citations off to see why they matter.

Northgate assistant
Employee · signed in as Operations
Visible to: All staff
What is the approval limit for a purchase order, and when do I need three quotes?
Purchase orders up to $5,000 need your line manager’s approval. Above that, up to $25,000, they need your department head. Anything higher goes to the Finance Director
1
. You need three written quotes for any purchase above $10,000
2
.
Where is the purchase request form?
It is in the Finance forms folder as Purchase Request (PR-01). Attach your quotes before you submit it
3
.
Ask about policies, procedures, forms…↑
SOURCES USED
1Procurement Policy v4.2
§3.1 Approval limits
…orders up to $5,000 require line manager approval; above $5,000 and up to $25,000, department head approval
Updated 14 Aug 2026 · All staff
2Procurement Policy v4.2
§3.4 Quotations
…three written quotes are required above $10,000
Updated 14 Aug 2026 · All staff
3Finance forms index
Purchasing
Purchase Request (PR-01): attach supplier quotes before submitting
Updated 02 Jul 2026 · All staff
Answered in 2.1 s · 3 sources · Access checked for this user
Meridian support
Customer · public site
Approved product content only
My V4 actuator is leaking at the stem after 14 months. Is that covered?
Stem leakage within the 24-month warranty is covered when the actuator was installed and serviced as described in the manual
1
. Please have the serial number from the nameplate ready. I can book a technician for you, or pass you to a person now
2
.
Book a technicianTalk to a person
Ask about your product, warranty or service…↑
SOURCES USED
1V4 Series warranty terms
§2 Coverage
…covers defects in materials and workmanship, including stem and packing leakage for 24 months
Public · Updated 05 Jun 2026
2V4 installation and service manual
p. 31 Service intervals
…repack the stem every 12 months in continuous service
Public · Updated 05 Jun 2026
–Internal cost and margin sheet
Restricted to Sales
Not shown to customers. Access rules apply before retrieval
Restricted
Handed to a person when the customer asks, or when no source answers the question.
Knowledge base
Northgate and Meridian · 6 sources
Admin view
SOURCE
ITEMS
LAST SYNC
WHO CAN SEE IT
STATUS
Procurement policy
PDF · Finance
38
Today, 06:00
All staff
Synced
HR handbook
Wiki · People team
212
Today, 06:00
All staff
Synced
V4 manuals and warranty
PDF · Product
64
Yesterday
Public and staff
Synced
IT support articles
Wiki · IT
156
Today, 06:00
All staff
Synced
Safety procedures
PDF · Operations
47
Yesterday
All staff
Synced
Internal cost sheets
Spreadsheet · Sales
9
3 days ago
Sales only
Needs review
LAST 7 DAYS
1,284
questions asked
92%
answered with sources
6%
handed to a person
14
gaps found
TOP UNANSWERED
“Can I claim a home-office allowance?”
9 times · no source found
“Torque values for the V4 gland nut”
5 times · add to the V4 manual
HOW IT WORKS

From your documents to a cited answer.

01
Connect
Bring in policies, manuals, wikis, PDFs and web pages from where they live today.
02
Index
Content is split, indexed and tagged with who is allowed to see it.
03
Retrieve
For each question, the best passages are found, but only from sources the person may see.
04
Answer
The assistant writes a clear answer from those passages and cites each one.
WHO IT HELPS

One engine, two assistants.

Employee help desk
HR, finance, IT and operations questions answered from internal policies, with the clause cited.
Customer support
Product, warranty and service questions answered from approved content, around the clock.
Sales and onboarding
New starters and sales teams find procedures, product facts and templates faster.
Access built in
Staff-only and customer-facing content are kept apart, and retrieval respects who is asking.
Knows its limits
When no source answers, it says so and hands over to a person instead of guessing.
Improves with use
Unanswered questions show where the documents have gaps, so the team can fix them.
WORKS WITH ZURI ANNOTATE
Turn old drawings into answers.

Zuri Annotate is designed to digitise scanned engineering drawings and records. Once they are structured, Zuri Chat can search them like any other document.

Explore Zuri Annotate
SEE IT ON YOUR DOCUMENTS

Show us your documents.
We show you the answers.

Share a few policies or manuals and we will prepare a short demo of the assistant answering from them.